澳门四季酒店(Four Seasons Hotel Macao,Cotai Strip)点评

澳门的酒店业竞争激励——这么多的漂亮酒店,住哪儿呢? 如果非要我把这间同其他酒店区分的话——就是一个词——服务。 酒店的员工太迷人了。不管这间连锁酒店做什么,都是对的,因为我在其他任何地方都没有这样特别的感受(尽管丽兹卡尔顿紧随其后——他们也很迷人——但是澳门没有丽兹酒店,所以暂时还不相干)。有位在接待处工作的女士,每次看见我都记得住我的名字,尽管我只住了两天。同样优质的服务在我们去吃早餐的餐厅也得到了保证。一位大厨专门为我做了煎鸡蛋。我在等待的时候,他还问我坐着等等有没有关系,还说会亲自把鸡蛋送来。 最后,我弟弟让我和妈妈享受了一次豪车之旅去乘坐轮渡。当我们要求司机停靠在某个方便的地方,这样我们可以去买点新鲜出炉的葡式蛋挞,他竭尽全力地当我们去了翠绿环路的Lord Stowes(往返45分钟)。他们做的每件事,都会提供额外的服务。 除了服务——在一些细节上我也会把它们区分开。比如你每次走进休息室——里面呼吸的空气有鲜花的味道。整间休息室都弥漫着这样的香味。和外面的烟味和污染的空气完全不同。不要误会我的意思,在酒店的某些区域设有吸烟区(澳门就是这样)不过,这里的烟味不会像其他地方一样弥漫得到处都是,久久不散,因此空气中的花香让你感觉简直就像进入了另一个世界。 当然,酒店的房间,床,食物和水疗都很迷人。特别感谢Ami,她给我做了最棒的足部按摩——价格不便宜,但是时不时地挥霍一把也不会对一位女士有任何伤害。健身房很大,干净且有现代化的设备。餐厅的早餐很棒,不便宜但是品质上乘。 对于那些想去赌博的人,考虑到周围没有赌场,步行很短距离,穿过一间漂亮的购物中心,快捷而豪华,里面还有空调。附近就是金沙和葡京。对于那些想去更远的威尼斯人(Venetian)和凼仔岛(Taipa)的人来说,澳门的出租车也更便宜。 这间酒店唯一的缺点就是,让人很难回到现实,再次入住别的酒店。这是一间绝对美妙漂亮的酒店,物超所值。

位置极好,位于美高梅金殿酒店(MGM)以及一号湖畔购物广场(ONE Central)附近一个低调的角落里。 开头不错——接待热情,文华东方派了一位非常友好的工作人员在澳门渡轮总站迎接我们——距离酒店5—10分钟车程。 住客——大部分是情侣夫妻和家庭,不是澳门那种典型的满是一支接一支抽烟的“赌博”客人的酒店。 客房——非常宽敞,布局不错,不过装潢不是很吸引人。 泳池——比较小。更衣区——很喜欢蒸汽房(会喷水!)和热带雨林式淋浴! 健身房——很棒,面积大,很多高科技设施。 餐厅/酒吧——同一层,但不同侧。设计颓废而又优雅(澳门极少见)。绝对推荐傍晚或晚上去酒吧喝一杯,价格十分合理。 食物——自助早餐很棒(美味点心)。餐厅的菜单包括西式、日式和中式美食,不过我对此兴趣不大!每道菜都很美味,但我不习惯坐在光线明亮的高级餐厅里享受国际美食。 Spa——没时间尝试。价目表看起来有点偏贵。 服务——考虑到酒店最近才开的,不得不说服务超好。特别表扬礼宾人员,Francis,多谢为我们安排出行!

文华东方酒店设施确实较旧，刚入住时较意外。但对他的spa却极满意，还有游泳池也不错。附设的名品街可是澳门最先有滴，大牌云集第一处。服务员服务态度都比较好，赞一个

没想到澳门这家酒店，是没有赌场的，但是是老牌五星级酒店，服务非常好，服务生会到门口帮忙拿行李，非常热情，酒店有桑拿供住客免费使用。

入住前:一切太美妙了。我们发邮件给酒店,他们安排了从渡轮码头到酒店的免费交通工具。员工举着一个大牌子在停船门那里等着我们呢。 我们入住的时候,3间房里的2间都没准备好呢(那时是中午12点,可以理解),但清洁速度加快了。不到1个小时,我们就进房间了。 房间:我们要的是1个文华高级视野房(Mandarin Premier View room)和2个标间(standard room)。所有房间都很棒,宽敞、高档,浴室是一流的。有香薰的洗漱用具和特浓咖啡机。床很舒适,电视很大,音响系统优质。每天都有新鲜水果。 员工:出色。他们很友善热心,满足你的任何要求。从办理入住的员工到门童,再到清洁工都很优秀。 不过,上网不免费,有点贵。极力推荐这家酒店。

A few things annoyed me about this hotel which will mean that I probably won't return. Booked this as part of a package so paid way less for the room and breakfast than the exorbitant rates they quote on their website. So value for money was good from that respect. Check in was good. Rooom was lovely - corner view with view of the Macau tower and all the way round to the Lisboa. We went straight to the bar for a drink and the service there was excellent and the bar is very comfortable. Could have stayed there for the rest of the evening. My husband went for a massage and I tagged along with him as I wanted to use the sauna and steam room in the girls changing rooms as it was raining outside and I didnt fancy the pool much. The spa receptionist basically made a big fuss saying that I could only use the changing room facilities if I had a treatment booked. What a load of rubbish. This has never ever happened to me any where else. She was starting to relent as I was walking towards the lifts but I just told her to forget it. Why take that attitude with me and then say the opposite. The whole hotel was empty and I guarantee I would have been the only peron in the changing room so what difference would it have made to them. I went to the pool instead and sat in the hot whirlpool in the rain which was just fine as I had the whole area to myself and the view is nice. After my husband had finished his massage he fancied a dip in the pool too so dragged me back down with him. It was 5 past 7 and we were told by staff that the pool was shut. Why???? So that was the second annoyance. After that we went out to Antonios restaurant in Taipa old village. Thoroughly recommended. I am taking a friend back there next weekend as it was soooo good. They opened our champagne with a sword!! Sleep quality in the room was excellent. Pillows so comfortable and the linen is top quality. I would like my room to have been turned down but it wasnt which I found disappointing. Because we had been swimming the day before, we obviously needed showers before going out to dinner and there were only 3 bath towels in the room. That meant one of us had to use a damp bath towel the next morning. In a hotel of this class I would expect evening turn down. Breakfast was good in the morning. This is when we realised the hotel was empty. We had a long leisurely breakfast right up until it shut at 10.30 (why so early on a Sunday?!?) and we were virtually the only table. Due to this reason we did get very very good service. The breakfast room is really luxurious and comfortable. Check out was a breeze and a free transfer took us immediately to the ferry terminal which was great. I live in HK and am a frequent visitor to Macau. I LOVE the mandarin brand which is why I wanted to stay here so badly but I cannot say I was overly impressed. Of the 2 Mandarins in Macau (the other being the Grand Lapa) I think I prefer the older one to be honest. Its a better location for the ferry terminal and is right beside the Sands which is my favourite casino. The pool area is far better and they let you use the facilities in the changing rooms EVEN if you do not have a treatment booked. Sure, the rooms there are a bit dated but the bed is comfortable and you are only sleeping there.

With the opening of this new hotel, MO has finally caught up with the competitions in this exciting location, the city of Macau. MO is another hotel in Macau without casino. However, a short walk through a shopping arcade will lead you to the MGM or the Wynn Hotel. Gambling was not on the top of our activity list so we really enjoyed the relax atmosphere at this stylish hotel. We travelled with 2 friends and a baby of 3 so we had arranged pickup at the pier to avoid any hassle. Unfortunately, our friends missed the ferry from Hong Kong and they had to take the next one which was one hour later. When the MO staff learned about the incident upon our arrival, they offered immediately to do the pickup again for them. Check-in was efficiently performed inside our room, which was the Panorama Suite. This suite features a great view of the bay with the bridges and the Macau Tower. It was spacious and comfortable. Internet was not free of charge (BAD!) but one plan was good for 3 devices. Our friends finally arrived a little later. Inside their suite, a baby chair and a baby crib with toys were already set up in the bedroom. Other supplies for the baby, such as baby oil and powder, were also prepared. They told us the next morning, cookies with warm milk were delivered to their room at night and it was a nice touch. We had afternoon tea at the Lobby Lounge and it was nothing special. On the other hand, our dinner at Vida Rica Restaurant was outstanding. Decoration of the place was interesting and they served a mix menu of Chinese, Portuguese and Western cuisine. We ordered dishes from all 3 sections and they were all very good. Furthermore, the price was surprisingly reasonable for a restaurant inside a MO. We had massage at the Spa. Since our treatments were performed inside the Spa Suites with our own changing and shower facilities, we did not get the chance to check out the common changing area. The tea lounge at the reception was small and we wondered if there was another relaxation area. My massage was good but the one my partner had was not. The therapist he had was lack of skill and strength and it was a total waste of his time. The pool was small but nice. The hotel used the latest Technogym equipments at the gym which was very impressive. For a newly opened hotel, MO is definitely doing a very good job. Staff were attentive to our needs and in many occasions, services were offered before we even had to ask. Quite a number of staff we met spoke to us in Putonghua even though we were speaking Cantonese to them. So obviously their targeted clientele are the guests from Mainland China. Anyway, MO Macau is an excellent choice for a leisure stay, especially for people who do not prefer a busy casino right at the lobby.

澳门很多人都去过，相信大部分是去赌场烧钱或者去看表演了，而我们竟然是被一家新开的酒店吸引，专程去了一次，那就是澳门新开的文华东方酒店（Mandarin Oriental, MO） 说起文华东方，可谓是个低调十足的酒店集团，不过呢自从哥哥在香港文华东方香陨，文华东方的名字被很多人了解，而自从北京文华东方被中央电视台新楼配楼的一场大火烧光后，我们只能向文华东方表示同情，这几年实在是太背了 。不过呢，这次澳门的新酒店开张还是让人兴奋，我们也借着酒店买一送一的促销活动去一探她一贯秉持的低调奢华。 新的文华东方位于新建的Plaza One项目内，位置靠近澳门塔，可以左看南海，右看南湾湖。整个Plaza One项目包括一个大型购物中心（凭酒店门卡可以在一些大牌店打折，不错），文华东方酒店，以及几栋豪宅项目，堪称澳门最新的地标。 MO的大堂一贯风格就是如此，前台接待很热情，我们问了一下能不能升级，他们一下子就同意升两级到豪华湖景房间，赞。然后马上有中文流利的前台小姐很热情的送我们上楼到房间里面check-in，这是我住那么多豪华城市酒店里面第一家。不愧是优质服务出名的MO.

我超迷这个酒店,真是超棒的。服务绝对一流,尤其是礼宾部超赞。客房设计特别,酒吧和餐厅都很漂亮。泳池还不错,但没到奢华的程度,完全比不上新加坡(Singapore)同一连锁酒店的标准。泳池旁边还有蒸汽房。早餐超棒,午餐也不错。位置很好。很想再去!美中不足就是休息室很一般,但员工超级友好。 谢谢每位工作人员的关心。

Spent a girls' weekend here and was rather underwhelmed, especially as compared to stays at Mandarin Orientals in other cities. The hotel seems ideally suited to a girls' weekend -- it's a bit off the beaten track and has no casino so it is like a little tranquil oasis away from the neon lights and mobs of people. (Do not stay here if you are looking for that Vegas-hotel-like experience as this hotel will definitely disappoint.) The spa was truly indulgent -- especially as we had the place pretty much to ourselves and had the full attention of the staff. However, the rooms were rather disappointing. The room was very quiet and had comfortable beds, a big bathroom with its own tv, and a coffeemaker that is a huge step above the kettle + instant coffee. But the twin beds were on the small side and the room was very cramped (it seemed as large (or as small) as the bathroom). There are no plug outlets for a hair dryer in the bathroom and no hair dryer already installed, so we had to use the outlet at the desk which was rather inconvenient. And the toilet was in this oddly dark little cubicle in the bathroom. The strangest part of our stay, however, was the fact that we were referred to the neighboring hotel, the MGM Grand, for things that the Mandarin did not have. E.g., when we went to catch a taxi to go to a show across town, the doorman rather rudely told us that taxis don't come to the hotel (as if this were a ridiculous expectation) and that we had to catch one "down the street." We finally ascertained that "down the street" meant walking next door to the MGM Grand, where (like one would expect from any normal hotel) there are plenty of doormen more than happy to call a taxi for you, if taxis are not already queued up. Similarly, in case you need cash for taxis, the hotel has no ATMs and they'll just refer you next door to the MGM Grand. If you are travelling by ferry, there currently are no shuttles or buses at the terminal to take you to and from the hotel like you'll find for the other hotels in the area (like the MGM Grand), so don't go looking for one. And given the newness of the hotel, taxi drivers are likely to think you are staying at the other Mandarin Oriental hotel and will have no idea where this hotel is -- until you tell them "MGM Grand." A few minor things that hopefully will be resolved once the hotel is open for a few more months (or years) but we were left wondering why we shouldn't just stay at the MGM Grand. If we had spent our entire stay in the hotel spa, I would have rated this hotel as excellent -- but everything outside of the spa failed to live up to our expectations, based on the name, cost, and the many other 5* hotels available in Macau.

最近几年,我住过奥驰亚酒店、威尼斯人、硬石酒店、永利酒店、米高梅赌场饭店和四季酒店,上周我很慎重地选择了新文华东方酒店。很明显迄今为止这是最好的。事实上,这里没有赌场,对我来说是个大优点,如果你想要去赌场,米高梅赌场饭店这里连着。设施齐备,房间很棒,服务人员无可挑剔。我喜欢新的好酒店,对这里念念不忘。泳池区没什么特色,建造的很糟糕,令人失望。SPA水疗刚刚升级。 酒店的位置非常好——就在澳门的中心位置。我喜欢餐馆和酒吧,提供很多事物,很难去其他我了解喜欢的地方吃东西。澳门仍然还在发展,正在寻找它的精确定位,决定称为中国乃至世界最大的赌场中心。对那些关心品质的游客来说,你不会喜欢澳门——除了路凼填海区的奥驰亚集团,那是一个赌场酒店。我明天会回到澳门——这是一个无可挑剔的五星级酒店,是澳门提供的一个很棒的住宿选择。

在澳门住了两晚,享受到了他们的开业期优惠价。我真的找不到比这更好的位置了,除非你想直接住在赌场里面 -- 而且,不管怎样,这里到米高梅酒店(MGM)和永利酒店(Wynn)都在步行距离之内。我被升级到了一间有全海景的中层房。 房间有非常好的床和浴室。这么大的房间里配一台42英寸的电视机并不理想,但是,不管怎样,你更多的时候都想呆在外面,而且,房间里有令人眼花缭乱的各种娱乐设施。(想看加泰罗尼亚语的频道吗?这里就有。)房间里还有相当不错的咖啡机,客房服务也很出色。 如果你在订酒店时考虑的第一要素是泳池设施的话,或许你应当住别的地方;在这家酒店有个整洁的天台上,有个过得去的泳池,但是,对这家酒店来说,泳池并不是它的最大卖点。 我去过两次酒店的餐厅。至今为止,餐厅看上去都不是特别忙。自助早餐做得非常好,与香港置地文华东方酒店(Landmark HK)的自助早餐相似[不过,他们应当像置地文华东方酒店一样,把点心篮摆出来,这样,你就可以自取喜欢的点心:] 餐厅菜单品种之丰富,给我们留下了深刻的印象,我去餐厅吃过晚餐,觉得菜做得很漂亮。我很喜欢那里的西餐。服务周到,但是令人觉得很从容。如果你想要吃快餐,最好预先通知他们。我吃了两种做法烹饪的羊羔肉,还有龙虾浓汤。值得一提的是,那里还有令人惊艳的鹅肝酱。 另外,为了打消某些人的顾虑,我坐计程车时,司机找酒店也没有遇到任何问题。文华东方酒店集团旗下还有一家较老的酒店,现已更名(叫作金丽华酒店)。 所有的大堂职员都达到了文华东方酒店的超高的服务标准,而且英语相当不错。我很早的时候退的房,他们在退房时也很高效,而且立即领我上了辆计程车,没有遇到任何问题。将来我一定还会再住这里。

Lovely hotel. Charming, very welcoming staff; couldn't do enough for you. Fabulous views from the room, especially from the bath!. One thing grates, however; an additional charge of HK$200 per day for broadband access. In Ireland we would describe that as 'scabby'. Having said that, if anybody wants to treat me to a few days there anytime I won't refuse!

如果这个这个评论仅仅是基于酒店的房间和它提供的服务的话,我会毫不犹豫给它打五星级的。很不幸的是我花钱吃的早餐里面有些可疑的东西,我吃了后就感觉有点病了。那个服务员一看到这些食物被拿出来了,马上表示了道歉,但是随之一个严重的关于食物标准的问题出来了,想这种干酪应该被放在第一现场之外的。而且酒店菜单上列的很多东西这里都没有。比如当我们问他们要芒果汁的时候他们说没有,然后这些人就消失了一会儿,然后拿着发酸的果汁过来了,称这就是芒果汁。 真如我之前说过,这个酒店的房间很棒,而且服务也很周到,但是这么糟糕的一次早餐经历,即便是退钱这种举动对这样一个档次的酒店来说也是不可接受的。

我有幸住在新落成的澳门文华东方酒店,刚在盛大的开业典礼一周后——别和“老”文华东方弄混了,那家改名为“金丽华”大酒店。首先,如果你到澳门不是为了赌博找刺激的话,我极力向你推荐这家酒店。 一到澳门往返香港的渡轮码头,我就受到了酒店员工的热情接待,他们陪同我上了往返酒店的(免费)小巴。 高效的入住登记是在客房中独立办理的。当手续办完,接待员离开并关上身后的房门时,你感到仿佛置身于一个宁静的绿洲之中。不再想香港的喧闹拥堵,忘掉澳门的赌博刺激,你马上就感到安定在这里了。 客房非常宽敞,大致由一张办公桌,窗边两张沙发一个小桌分成两部分,浴室面积巨大,在门厅(衣橱)有个小过道。 浴室简直和卧室一般大,有个双人洗手池,洁具,巨大的淋浴间和靠窗独立的浴缸,将澳门景色尽收眼底。 室内休闲设施包括一个大的液晶电视(浴室还有个小的),iPod Stand,还有众多插座供你插Mp3,笔记本。有非常全面的各种音乐频道,还有大众电影。 有常规的小吧台,每个房间的咖啡机值得一提。灯光很棒。每天两次的客房整理高效快速。 酒店有健身中心,水疗,还有小泳池。虽然是户外泳池,但由于周围的高层建筑并没有强烈的阳光。 餐厅叫Vida Rica,早晚餐的食物、饮料超美味(我没吃中餐。)酒店酒吧超赞,酒类琳琅满目,还有比较普通的鸡尾酒和餐食。 酒店位置在主干道上。所以出行一般搭个出租,一会就到(很便宜)。去闹市区只要步行几分钟即可。

服务的体验从上车开始,司机递上两瓶矿水,意识很到位 一看产地郁闷死了,珠海产的听也没听过的牌子 而且入住后发现房间用的也是这个 到了大堂办理Check In后有专人带上楼 电梯需要插房卡 到达房间后为我们简单介绍酒店设施 可惜这个酒店无烟层都很低的，而且给我们的房间对着游泳池，近距离还有大楼遮挡影响采光，海景也只能看到1/4 不太满意就和前台要求换房，入住不满的情况下通常都会同意 提醒以后定房的客人，酒店大楼为不规则建筑，最两边的客房看出去的景色截然不同 换到10楼吸烟层，房间号1012 落地窗大海景，没有任何楼的遮挡，明显比第一次给我们的房间明亮 大环境满意 说说房间内的设施 欢迎水果给了三只橘子（超级没想法） 大床柔软度尚可 床头的灯和进门屏风都用了琉璃，艺术风格 电视机房间内一个大液晶，盥洗室也有一个小液晶；我看我的，他看他的 插座底板都在写字台上，不用转换器 咖啡机镀银茶具基本都懒得用，天天买饮料回酒店喝。小冰箱使用率更高些 盥洗室有浴缸也有独立冲淋间 晚上可以打开百叶窗看海景裸浴 洗浴品也满大牌的，精油系列一整套，还有一小包浴盐 很多洁具都是用科勒，强力花洒喷头嗲~ 拖鞋柔软，浴衣我没用 在袖口处发现一卷头发，酒店洗的时候没注意，吓到我们了 体重秤坏了，让酒店修过还是没有好 高层还专门打电话给我们Say Sorry，表面工夫做不错 对房间的大环境很满意，躺沙发 躺床上 洗澡 都是正对大海景 服务我觉得一般 迎接的时候表面工夫做很到位，接到投诉后的善后处理并没有尽善尽美，敷衍的道歉解决不了问题

向文化的员工送去称赞。你使我们的旅程很愉快。我们带了两个小孩去旅游(不满5岁),员工以最大的耐心帮助我们。甚至我的小孩子都感到受宠爱。豪华套间太棒了!很棒的浴室和浴缸——甚至我们的房间有一台快报机!!我会极力推荐这家酒店给来澳门的人。你不会后悔的!!

这家新开的文华东方酒店总的来说还是非常不错的,基本上符合文华东方酒店的一流水准。 从你到达码头开始,他们就会提供到酒店的私人行李车。正如很多朋友已经说过的,酒店位于市中心,但是又偏离闹市喧嚣。而且,我觉得没有赌场的酒店也感觉更高档一些,因为大厅里不会有很多外来闲散人员。但是如果你真的想去赌场玩玩,米高梅就在隔壁,而且米高梅还提供到澳门各个地方的班车。 酒店房间非常舒适,设施很齐备——而且感觉非常豪华。服务更是相当到位。有礼貌、热心,而且非常主动。服务员甚至能记住我们的名字。我还会再来,而且就服务来说,这是我住过的最棒的酒店了。 不过,尽管它有以上优点,我却不能说它是“一流”的,原因有这么几点:首先是景色。有一半的窗户是对着海面和米高梅酒店的,挺不错的,但是。另外一半(包括卫生间里所有的窗户),却是直接朝向旁边的居民楼,而且相隔只有9米。可以参照我们的照片。我知道我们的房价是很优惠的,所以给我们安排的是最便宜的房间,但是这仍然让人有些失望。还有一个原因在于,正如很多朋友也提到过的,就是上网费太贵。如果你想在商务中心查收一下电子邮件的话,收的钱也是一样的。我真的搞不明白为什么这些高档酒店总是这样。最后,还有一点就是澳门的老文华东方酒店非常迷人——有豪华的大厅、超大的泳池,就像是闹市中的一处度假村。而相比之下,新文华东方酒店是挺好的,却没有这么有特色。 尽管它有上述的一些问题,但是我仍然认为这大概是澳门最好的酒店之一,强烈推荐。

酒店食物很不错，多元化，可以满足不同的住户，服务也很赞！！酒店的设施也很不错啊，是一个食住玩娱乐一体的好酒店！！赞赞赞！！

2010年九月22-24我和爱人住进了这家超棒的酒店。 这是我们第9次来澳门,之前住过澳门很多酒店。 这家酒店是我们最喜欢的。氛围很好。从登记到离开,相信我,我们真是恋恋不舍!位置超棒。隔壁就是一家新开的购物商场有各种名牌物品。环境清幽,我们在在那儿购物非常愉快。不像香港那么拥堵啦。酒店还靠近美高梅大酒店及永利酒店。位置非常便利! 我们住在豪华海湾景观房。超赞。房间非常宽敞。浴室棒极了,从与刚出都可以看到大海的美景。超爽! 我非常喜欢这儿的咖啡机。真是为住宿加分呀。 娱乐设施也不错。泡澡和冲澡的时候还可以欣赏古典音乐。我们还非常喜欢这儿的浴室设施。 我们不太喜欢床铺和枕头,或许是太新了吧。我们选择这家酒店因为床铺品质好,但遗憾的是床铺不够舒适。很抱歉,不满足我们的期望! 非常好的优点是员工!超棒!6星级服务!为我们登记的是一位非常棒的女士伊莎贝拉。她太好了!我们像是回到了家里!开夜床服务业超赞!为酒店增添了独特的贴心服务!门房超棒,非常热情。我真心感谢这家超好酒店的员工,让我们住的非常愉快。 总之,这是家超赞酒店。我向需要舒适房间和超棒服务的人推荐它。